> For the complete documentation index, see [llms.txt](https://developers-apps-in-toss.toss.im/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developers-apps-in-toss.toss.im/landing-page/landing-page-en/intro/caution.md). # Service-specific Notes We provide guidance on the key policies and notes for each service type available on Appintos. ### Web board games For a healthy and fair gaming environment, Appintos strictly manages legal, operational, UX, and payment-related requirements for web board games. If the following requirements are not met, service launch may be restricted or penalties may be imposed during review or monitoring. If it falls under a web board game, **When registering app information in the Appintos Console, please be sure to check whether it is a web board game.** {% hint style="info" %} **What is a web board game?** It refers to board, card, and strategy games enjoyed online (e.g. poker, go-stop, matgo, chess, janggi, etc.). Although they have a structure where players bet with game money and compete against opponents, **real cash transactions are strictly prohibited.** {% endhint %} *** #### 1. Legal and regulatory compliance Web board games must **comply with relevant laws and regulations**is mandatory. If the following requirements are not met, launch may be restricted or the service may be suspended. * **Game Rating and Administration Committee rating classification (GRAC) required:** All games must receive a rating classification from the Game Rating and Administration Committee (GRAC) in accordance with Article 21 of the Act on Promotion of the Game Industry. * IARC ratings from the App Store and Google Play are not valid in Korea. * **Prevention of gambling and compliance with standards:** Structures that encourage betting, gambling, or property gains within the game are prohibited. * Please comply with the Ministry of Culture, Sports and Tourism's notice on the 'Compliance Obligations of Game Providers' and Article 32 of the Game Industry Promotion Act. * **Obligations to protect minors:** Games not for use by minors must apply a youth-harmful media notice and include identity verification and usage restriction functions. * Please comply with Article 26 of the Youth Protection Act and Article 24 of the Game Industry Promotion Act. * **Personal information protection:** Please implement safety measures for users' personal information in accordance with Article 28 of the Personal Information Protection Act and Article 28 of the Network Act. *** #### 2. Service quality standards Launched mini apps must be operated stably, and security, accessibility, and incident response systems must be in place. * **Server stability and incident response:** In accordance with Article 45 of the Network Act, if a service outage occurs, please respond quickly and systematically manage outage history. * **Strengthened security and fraud prevention:** Please detect and prevent abnormal use such as bots, macros, account sharing, and fraudulent payments. * Please comply with Article 32 of the Game Industry Promotion Act and Article 28 of the Network Act. * **Accessibility and optimization:** Please provide UI and UX that all users can access. * If necessary, accessibility standards under Article 21 of the Act on the Prohibition of Discrimination against Persons with Disabilities may be applied by analogy. *** #### 3. Operations and policy * **Customer center operations and dispute resolution:** When user complaints or disputes arise, please guide them through the customer support process and respond accordingly. * Please comply with Article 20 of the Act on Consumer Protection in Electronic Commerce, etc. * **Disclosure of probability-based item information:** Please disclose probability-based item composition details and probability information so users can easily check them. * Please comply with Article 32, Paragraph 3 of the Game Industry Promotion Act. * **Integration of adult verification function:** Web board games may only be used by users aged 19 or older. Please be sure to integrate an adult verification (identity verification) function. * Please refer to the separate guide for how to integrate adult verification. *** #### 4. Payment and settlement related The payment process must be secure and clearly explained to users. * **Payment security assurance:** In accordance with Article 6 of the Electronic Financial Transactions Act, please implement security and user protection measures during the payment process. * **Refund and cancellation policy guidance:** Please clearly explain the withdrawal, cancellation, and refund procedures so users can easily check them. * Please comply with Articles 17 and 18 of the Electronic Commerce Act. * **Sales reporting and settlement transparency:** Please manage transaction details transparently, including sales records and issuance of tax invoices. * Please comply with Article 32 of the Value-Added Tax Act. * **Payment limit management system:** Please provide a function that allows setting and managing daily and monthly payment limits for each user. * Please comply with Article 24, Paragraph 2 of the Game Industry Promotion Act. *** #### 5. UX/UI and brand suitability Web board games launched as Appintos mini apps must provide a consistent user experience, and advertising and promotion must also be operated fairly. * **Ensuring soundness:** Please design in-game expressions and content so that they do not violate social norms in accordance with the Youth Protection Act and the Game Industry Promotion Act. * **Maintain UI/UX consistency:** Please be sure to follow the Appintos mini app design guide and interaction rules. * Please refer to the UI/UX guide. * **Restrictions on advertising and promotion:** Please do not use excessive advertising unrelated to the service, external lead-generating promotions, or phrases that may cause misunderstanding. * Please comply with Article 3 of the Act on Fair Labeling and Advertising. *** #### 6. Review and post-launch monitoring Appintos manages web board games in stages: launch review → operation → post-launch inspection. * **Launch review items:** Before launch, we comprehensively review the following items. * Game rating * Service quality * Addiction prevention features * Security * **Post-launch monitoring:** After launch, we periodically check the following items as well. * Compliance with laws and regulations * Whether addiction prevention features are working properly * Whether payment limits and probability disclosures are being complied with * If violations are confirmed, actions such as requests for content changes or delisting may be taken. * Relevant basis: Article 24, Paragraph 2 and Article 32 of the Game Industry Promotion Act; Article 20 of the Electronic Commerce Act *** ### Dating, introductions When providing dating, meeting, or social services as an Appintos mini app, the most important thing is to provide users with a safe and healthy meeting experience. Partners operating services for dating, introductions, or meeting purposes must comply with the standards below. If it falls under a dating or introduction service, **When registering app information in the Appintos Console, please be sure to select the category 'Social' and check whether it is for meeting or introductions.** {% hint style="info" %} **What are dating, introduction, and meeting services?** These are services that connect users for the purpose of interaction and forming relationships. They fall under social matching platforms that connect people online and create new relationships using profile-based matching, chat, recommendation algorithms, and more. {% endhint %} *** #### 1. Legal and regulatory compliance * **Youth protection** * **Users under 19 cannot sign up or use the service**. * You must complete identity verification (adult verification) before entering the service. * If youth access is confirmed, the service may be removed immediately. * **Protection of personal information and location information** * Please collect only the minimum information directly necessary for service provision. * Sensitive information such as sexual orientation and location information may only be collected with the user's explicit consent. * Collected information must be encrypted and stored securely, and deleted immediately when the user withdraws. * **Prevention of illegal activity** * Please actively manage the service so that it is not connected to illegal activities such as transactional dating, prostitution, voice phishing, fraud, or stalking. * Please have a reporting and monitoring system in place, and if illegal activity is confirmed, it must be blocked immediately and reported when necessary. * Please be sure to include clauses in the terms of service prohibiting aiding illegal activity and defining user responsibility. * **Payment and consumer protection** * For paid payment services, please clearly explain the refund policy and the conditions for canceling automatic payments. * Please comply with relevant laws and regulations such as the E-Commerce Act, and respond quickly when user complaints arise. *** #### 2. Service launch criteria To launch the service, you must first check whether at least the items below are satisfied. When registering app information in the Appintos Console, please review and complete the checklist provided one by one.
View checklist □ Corporate registration has been completed. □ We have AI, operational, and manual verification processes to block fake profiles and stolen photos. □ We have a system that detects and blocks illegal in-app advertisements (transactional dating, prostitution, etc.). □ We provide user reporting functions (one-click report, block). □ We operate a process to respond within 24 hours after a report is received. □ We have a policy to permanently block repeat offenders. □ We have a system that can store conversation content. □ Sensitive information (sexual orientation, location, etc.) is collected minimally. □ We comply with relevant laws and regulations such as the Youth Protection Act and the Personal Information Protection Act. □ We have a system in place to cooperate with investigative authorities if illegal activity occurs. □ We have procedures for refunds and dispute resolution for paid transactions. □ If a violation occurs, we can quickly share it with Toss.
*** #### 3. Operational requirements * **Age restriction** * The service may only be used by those aged 19 or older. * If youth access is confirmed, it will be blocked immediately, and depending on the situation, the service may be removed. * **Ensuring trustworthiness** * Please be sure to apply real-name-based identity verification. * Please operate a verification process to prevent fake profiles and impersonation. * Basic information such as age, occupation, and region should be collected based on input values, and specific information such as occupation or income may be handled through optional verification using supporting documents. * **Safety management and monitoring** * Please operate both human monitoring and AI monitoring systems. * Illegal keywords such as transactional dating should be automatically filtered. * Please process reports within 24 hours of receipt. * For disputes or investigations, it is recommended to have a system that stores and checks conversation content. * **Personal information protection** * Please collect and encrypt personal information only to the minimum necessary and store it securely. * Please delete personal information immediately when the user withdraws. * Sensitive information should only be used with separate consent. * **Legal response system** * If illegal activity occurs, please cooperate with investigative authorities immediately. * Please operate an emergency blocking process to protect victims. *** #### 4. Contract and sanction policy * **Required terms and conditions clauses** * The user bears full responsibility for illegal activity. * Toss is only responsible within the scope of report handling and measures taken. * Actions for operational violations: in the following cases, **service operation may be suspended.** * If youth access is allowed * If prostitution ads or illegal activity are left unchecked * If serious violations such as large-scale personal information leaks occur *** ### Sensitive content While Appintos supports adult users in accessing a variety of content, it also provides guidance on sensitive content to prevent illegal and harmful content and to protect Toss's trustworthiness and brand value. {% hint style="info" %} **What is sensitive content?** Sensitive content refers to content that includes expressions or scenes that may cause users **discomfort, anxiety, or unease**. Even if something is not illegal under the law, it may still be considered sensitive content if it contains material or depictions that could be controversial by social norms. At Appintos, we broadly categorize and manage sensitive content into the following three types. * Sexuality * Violence * Promotion of illegality and crime {% endhint %} *** #### Standards by sensitive content type **Sexuality** * Exposure of specific body parts, depictions of sexual acts, provocative camera work, and implications of obscene acts are restricted. * Content that directly depicts sexual acts or makes sexual objectification a major element cannot be registered. * Please do not use obscene slang or sexual expressions that cause discomfort. **Violence** * Simple action or comedic fight scenes may be used. * Graphic bloodshed, abuse, or torture scenes are restricted. * Expressions that glorify violence or are combined with sexual or hateful contexts will be removed immediately. **Promotion of illegality and crime** * Content involving drugs, illegal gambling, illegal filming, prostitution, or minors will be removed and reported immediately. * Content that glorifies or encourages illegal activity may be restricted without prior warning. {% hint style="info" %} **Please be sure to check** Even if it falls under the mild or cautionary stage in the sensitive content rating, the app launch may still be restricted if internal review determines the level is too high. Even if classified as sensitive content, the following types of content cannot be included. * Excessive body exposure, depictions of sexual acts, sexual objectification, and sexual commodification * Includes scenes of violence, abuse, hate, discrimination, or promotion of illegal activity * False information, extreme statements, scenes that may trigger social controversy {% endhint %} *** #### How is sensitive content determined? Review is conducted along with the app launch review request, and during this process we determine whether it qualifies as sensitive content. If it is classified as sensitive content, we will notify members registered in the workspace by email. *** #### What happens if it is classified as sensitive content? If a mini app is classified as sensitive content, an information screen is shown before the user enters the mini app. Once the user agrees, they can use the mini app classified as sensitive content afterward without a separate notice UI.
*** #### Sensitive content rating criteria table | Item | Level 1 (mild) | Level 2 (caution) | Level 3 (not eligible for launch) | | -------------------------- | ----------------------------------------------------------------------- | ----------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------ | | Sexuality | Short exposure, swimwear/fashion level / slight implication in dialogue | Emphasis on specific body parts, repeated kissing/contact scenes / explicit sexual jokes | Depiction of sexual acts, high level of exposure, provocative editing / sexual objectification | | Violence | Action, comedic scenes / no injuries | Depictions of impact/pain, visible blood / repeated violent dialogue | Bloodshed and gruesome scenes, abuse/torture / glorification of violence | | Hate and discrimination | Light teasing / humor with clear intent | Mocking or demeaning a specific group / repeated and persistent (not eligible for launch) | Explicit hateful expressions about race, gender, disability, etc. / incitement of violent hatred | | Drugs and gambling | Appears in the background / not actually consumed | Repeated drinking/smoking scenes / gambling behavior appears | Depictions of drug use or sales / glorification or encouragement of gambling | | Promotion of crime | Situational setup (e.g. in a drama setting) | Theft, assault, and other crimes presented as entertainment elements | Direct filming of illegal acts, encouragement of imitation / justification of crime | | Horror, suicide, self-harm | Level of tension / no blood | Repeated horror scenes / references to self-harm appear | Specific depictions of suicide or self-harm / risk of imitation | | Other inappropriate | Challenge videos, memes, and other borderline cases | Depiction of dangerous behavior (playing with fire, reckless driving, etc.) | Encouragement of illegal activity / inducing false information or extreme behavior | *** ### AI chat and counseling AI chat and counseling services are services that provide information or help through conversations with users. Because such services can directly affect users' situations and emotions, operation must fully consider user safety and social responsibility. {% hint style="info" %} **Please be sure to check** AI chat and counseling services should be launched and operated with safety and user protection as the top priority. {% endhint %} *** #### 1. Required operational requirements Partners launching AI chat and counseling services must meet the following requirements. * Please operate a filtering system that judges risky keywords together with context. * When a user makes a prohibited request or an inappropriate question, please provide a clear and consistent refusal response. * When suicidal or self-harm-related speech is detected, please apply a safety response protocol that considers user safety. * If you change the AI model or prompt, please request app deployment review in advance. * Please have an operational system in place that can immediately correct or block inappropriate or potentially problematic responses. * If you have your own app or web service using the same AI model, please apply the same standards consistently. *** #### 2. Standards for handling circumvention requests If a user's statement is contextually dangerous or potentially illegal, it must be blocked regardless of the intent of the request. Even if the expression differs, if there is a possibility that dangerous information will ultimately be conveyed, a response must not be provided. The following types of requests are all prohibited. * Requests based on the premise that it is a novel or movie setting * Requests made under the guise of educational, reference, or theoretical explanation * Requests premised on not actually using it * Requests that ask for an explanation of legality but may lead to explanations of process or methods * Other requests that may ultimately lead to dangerous or restricted information *** #### 3. Restricted content when generating AI responses AI chat and counseling services may not generate or provide the following content. * **Illegal and crime-related** * Methods for manufacturing, purchasing, or using drugs, firearms, explosives, weapons, etc. * Methods for committing crimes such as theft, violence, hacking, or trespassing * Content that glorifies or justifies crime * **Drugs and gambling** * Information related to drug taking, manufacturing, or sales * Gambling strategies, ways to increase the odds of winning, or content that encourages gambling * **Violence, self-harm, suicide** * Explanations or detailed depictions of self-harm or suicide methods * Expressions or guidance that could lead to imitation * Methods of harming others * **Sexuality** * Detailed depictions of sexual acts * Content intended for sexual arousal * Sexual content involving minors * **Hate and discrimination** * Derogatory or hateful expressions toward specific races, genders, disabilities, or groups * Content that encourages violence or describes prejudice as fact * **Other restricted content** * Content that encourages dangerous behavior * Expressions that induce false information or extreme actions * Responses that induce the collection or provision of personal information *** #### 4. Actions for violations If content violating the guidelines is found, if the same or similar violation is repeated, or if a serious violation occurs, the following actions may be taken. * Warning action * Restriction on service launch * Suspension of service exposure To protect user safety and trust, please be sure to comply with these standards throughout the operation of AI chat and counseling services. *** ### Chat services If you provide a chat service as an Appintos mini app where messages are exchanged with specific users based on acquaintances or IDs, please be sure to follow the standards below to protect users and prevent illegal activity. {% hint style="info" %} **What is a chat service?** * A service where, after adding a specific user based on contact information or ID, 1:1 messages are exchanged. (e.g. messenger services, acquaintance-based chat) {% endhint %} {% hint style="info" %} **⚠️ Please be sure to check** If the features below are included, it is not a chat service but **a meeting or introduction service**and separate requirements apply. If applicable, please check the meeting and introduction guide. * Random matching or connection with strangers (e.g. random chat) * Nearby user discovery feature * Sending messages based on public profiles * Revenue models for meeting purposes such as opposite-sex recommendations or purchase of likes {% endhint %} *** #### **1. User protection features** Chat services must provide the following features so that users can use the service safely. * **Report function**: Users must be able to immediately report unpleasant or problematic messages or users. * **Block function**: Users must be able to block specific users so they no longer receive messages from them. * **Account sanction policy**: A policy for restricting or suspending accounts of users who repeatedly violate policies must be operated. * **Report handling process**: When a report is received, there must be a process for operators to review the content and take appropriate action. *** #### **2. Prevention of illegal activity** Please actively manage the chat service so that the following activities do not occur within it. * Advertisements or messages inducing prostitution or transactional dating * Fraud through requests for money or investment recommendations (including romance scams) * Illegal advertising and spam messages * Distribution of illegal information If the above activities are left unchecked or confirmed, service operation may be restricted. *** #### **3. Protection of personal information and message data** Users' messages and personal information must be safely protected in accordance with relevant laws and regulations. * **Minimum collection principle**: Please collect only the minimum personal information necessary for service operation. * **Data encryption**: Please encrypt collected information and message data and store them securely. * **Deletion upon withdrawal**: Please operate a policy to immediately destroy personal information when the user withdraws. * **Log management**: Message logs may be managed within the scope of user protection and legal response purposes. *** #### **4. Legal cooperation system** You must have a system that can respond quickly when illegal activity occurs within the service. * Please operate an internal process that can cooperate with investigative authorities upon request in accordance with relevant laws and regulations. * For user protection and service integrity, Toss may require additional safety requirements or restrict onboarding. *** #### **5. Submission of service operating terms** Before launch, please submit the following through ChannelTalk. * Details of measures for user protection and prevention of illegal activity * Basic service operating terms * Operational policies and response processes for preventing illegal activity *** #### **6. Actions for violations** If these guidelines are violated or the same violation is repeated, the following actions may be taken. * Request to modify content * Suspension of service exposure * Restrictions on mini app registration and operation for repeated violations Please make sure to comply with the above standards to protect user safety and trust. *** ### Secondhand trading service If you want to operate a secondhand trading service as an Appintos mini app, please be sure to follow the standards below to protect users and ensure a safe transaction environment. {% hint style="info" %} **What is a secondhand trading service?** * A service that brokers direct transactions of secondhand goods between users. {% endhint %} {% hint style="info" %} **Please be sure to check** * In-app payment features (including PG (Payment Gateway), simple payment, and Toss Pay integration) cannot be added. **Only direct transactions between users are allowed**Yes. * If a chat feature is included **Chat services** you must also comply with the guidelines. * Talent trading is currently not available for onboarding. It will be reviewed gradually in the future. {% endhint %} *** #### **1. Required documents** If you would like to launch a secondhand trading mini app, please prepare the documents below and submit them via Channel Talk. * **Operating policy**: Below **Items 2 to 4**(prohibited transaction items, monitoring policy, and step-by-step sanction criteria) must be included in the policy. * **Terms of Service**: Below **Item 5**(required Terms of Service items) and the Privacy Policy must also be included and reflected. * **Relevant licenses**: Please submit the permits and licenses required to operate the service (e.g., report of mail-order business, e-commerce-related permits, etc.). * **Restricted industry undertaking**: Please contact Channel Talk. *** #### **2. Prohibited transaction items** Please be sure to specify items that are prohibited from trading in the operating policy. The list below is the minimum standard, and it must be updated without delay when laws or policies are revised. **① Violations of laws and hazardous items** * Items that pose risks to life and safety, such as animals and weapons * Items that require permits or licenses, such as pharmaceuticals and medical devices * Food and cosmetics manufactured or sold without the required permits or licenses **② Rights infringement and illegal content** * Counterfeit goods and items that infringe trademark or copyright rights * Illegal copies and illegal software **③ Personal information and digital assets** * Other people’s personal information * Trading of digital assets such as accounts and items **④ Others** * Restricted-distribution items such as gift certificates whose resale is prohibited by law * Service offerings such as job postings and job seeking * Other items that violate relevant laws or service policies *** #### **3. Monitoring policy** The partner company must specify in its operating policy a monitoring system that meets the requirements below and apply it in actual operations. * System for detecting transactions suspected of violating laws and policies * A system for receiving user reports and providing first-line response (first review within 24 hours of receipt is recommended) * Self-inspection at least once a month and retention of result records * Operation of keyword and image filters to prevent prohibited items from being listed for trade *** #### **4. Step-by-step sanction criteria** The operating policy must specify step-by-step sanction criteria for violating users (e.g., warning → temporary suspension → permanent suspension). *** #### **5. Required Terms of Service items** Please be sure to include the following in the Terms of Service. The items below are the minimum standard, and we recommend that the partner company finalize the terms after its own legal review. * Notice that Appintos is not a party to the transaction * Procedures for handling disputes (reporting methods, processing deadlines, etc.) * Clearly state prohibited user conduct (fraudulent or deceptive acts, trading prohibited items, etc.) and reporting methods and procedures * Purpose and scope of use of the chat feature (limited to transaction negotiations) * Clearly state prohibited conduct in chat (solicitation of prostitution, spam, fraud, requests for personal information, etc.) * Notice of the possibility and basis for monitoring chat content * Reasons for use restrictions, objection procedures and deadlines, and types of usage restriction measures * Procedure for a user to withdraw from the mini app * Privacy Policy (items collected, purpose, retention period, etc.) *** #### **6. Appintos’ monitoring rights** Appintos has the rights below to protect users and ensure the stable operation of the service, and the partner company must actively cooperate with this. * Right to monitor the partner company’s service operations * Right to request materials to verify violations of laws, terms, and operating policies * Right to take temporary measures on the service to prevent the spread of user harm *** #### **7. Actions in case of violations** If these guidelines are violated or the same violation is repeated, the following actions may be taken. * Request to modify content * Suspension of service exposure * Restrictions on mini app registration and operation for repeated violations Please make sure to comply with the above standards to protect user safety and trust. --- # Agent Instructions This documentation is published with GitBook. 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