End the service

In Apps in Toss, mini-app service termination occurs upon the partner company's voluntary request or in the event of a violation of laws or policies. Please make sure to check and strictly comply with the process, notice obligations, refund handling method, and post-termination screen handling by termination type below.

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1. Service termination types

Service termination is classified into the following types.

Type	Description	Advance notice obligation	Refund and withdrawal handling
Termination at the partner company's request	When the partner company directly requests service termination	30-day advance notice (partner company → user)	Handled by the partner company
Termination due to policy/legal violation	Immediate termination due to policy or legal violation (including termination for failure to make improvements)	Post-termination notice for 30 days (partner company → user)	Handled by the partner company
Termination due to business closure	Immediate termination due to business closure	Post-termination notice for 30 days (partner company → user)	Handled by the partner company

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2. Process by termination type

2-1. Process when a partner company voluntarily requests termination

1. Apps in Toss Channel TalkPlease let us know your intention to terminate the service through
2. The partner company must provide advance notice in the mini-app and send a functional message regarding service termination 30 days before the termination dateis required.

   • The screen and functional message that are notified must include the scheduled service termination date and customer support contact information.
   • After reflecting the relevant details, please contact us through Channel Talk.

Please be sure to check

If you do not use Toss Login, you cannot send functional messages. Please make sure to provide a mandatory notice in the mini-app so that users can see the termination notice when accessing the service.

1. The partner company must immediately process any subsequent in-app purchase (or Toss Pay) refund requests and, if a user requests withdrawal, carry it out immediately.

   • If a user requests service withdrawal and deletion of related information, it must be destroyed without delay.
   • In-app purchase and Toss Pay refund requests must be processed without delay.
2. Please proceed with the termination request through Channel Talk on the service termination date.
3. After that, withdrawal of consent to the relevant terms in the Apps in Toss console will be processed.

2-2. Termination when improvements are not implemented for policy/legal violations

1. We will inform the partner company of the improvement period and service termination according to the violated policy.
2. If the issue is not resolved within the improvement period, post-termination notice and a functional message will be sent after the service is terminated.

   • The screen and functional message that are notified include the service termination date, the reason for service termination, and customer support contact informationwill be notified.
3. The partner company must immediately process any subsequent in-app purchase (or Toss Pay) refund requests and, if a user requests withdrawal, carry it out immediately.

   • If a user requests service withdrawal and deletion of related information, destroy it without delay.
   • In-app purchase and Toss Pay refund requests must be processed without delay.
4. After that, withdrawal of consent to the relevant terms in the Apps in Toss console will be processed.

2-3. Immediate termination due to legal violations, etc.

Please note

In cases of serious violations such as legal violations or intellectual property infringement, the service is taken offline immediately without a warning period.

1. Once a violation is confirmed, post-termination notice and a functional message will be sent after the service is terminated. (For 30 days after termination)

   • The screen and functional message that are notified include the service termination date, the reason for service termination, and customer support contact informationwill be notified.
2. We will notify the partner company that the service has been terminated due to a violation of relevant laws and regulations, and it can also be checked in the console.
3. The partner company must immediately process any subsequent in-app purchase (or Toss Pay) refund requests and, if a user requests withdrawal, carry it out immediately.

   • If a user requests service withdrawal and deletion of related information, destroy it without delay.
4. After that, withdrawal of consent to the relevant terms in the Apps in Toss console will be processed.

2-4. Termination due to business closure

1. If the business is closed, you become a non-business operator, so monetization features and Toss Login cannot be used.
2. Accordingly, if the closure date is confirmed, the operating mini-app will be automatically terminated.
3. If the service is terminated, the partner company must immediately process any subsequent in-app purchase (or Toss Pay) refund requests and, if a user requests withdrawal, carry it out immediately.

   • If a user requests service withdrawal and deletion of related information, destroy it without delay.
4. If you wish to launch the service as a non-business operator, create a new workspace and register the mini-app again before launching.

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3. Toss Pay and in-app purchase refund handling

3-1. Refund responsibility principle

The refund obligation and responsibility for Toss Pay and in-app purchase partner companylies with the partner company. Apps in Toss does not directly intervene in refund processing in principle.

• When notifying of service termination, we clearly inform the partner company of its refund obligations.
• If a refund complaint arises, Apps in Toss may contact the partner company individually and request refund processing.

3-2. Google Play Store refund handling

Please note

Since Apps in Toss cannot directly verify whether a refund is possible (whether the goods or service has been fully used), please have the partner company handle it directly.

• Within 48 hours after payment Within 48 hours case: A refund may be processed at Google Play Store's discretion.
• Within 48 hours after payment After 48 hours case: The partner company must directly approve or reject refunds in the Apps in Toss console.

3-3. Apple App Store refund handling

Refunds may be processed at Apple App Store's discretion without a separate deadline.

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4. Toss Login

4-1. Toss Login handling

• When accessing the service, display a screen that guides users to the account withdrawal channel. If a user requests service withdrawal and deletion of related information, destroy it without delay.
• The responsibility for related communication and any issues with users partner companyis with

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5. Withdrawal of consent to Apps in Toss-related terms

5-1. Withdrawal of consent to terms

• After service termination, withdraw consent in the console for each feature's terms and the service partnership agreementand operate accordingly.
• Since consent to terms is managed in the console by feature, such as Toss Login and in-app purchases, it is withdrawn sequentially after termination.